Security and Privacy Protection in Information Processing Systems

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Draft version s of reports must be deleted or archived following production of a final version. A single version of the file should be retained for normal operational access. E-mail should only be used for business purposes, using terms that are consistent with other forms of business communication. Incoming e-mail must be treated with the utmost care due to its inherent Information Security risks.

Email server must scan all attachments for possible viruses or other malicious code. Unsolicited e-mail is to be treated with caution and not responded to. Computer files received from unknown senders are to be deleted without being opened. Ensure that information you are forwarding by e-mail especially attachments is correctly addressed and only being sent to appropriate persons. Keep all business emails. Recommended retention period for emails is 1 year.

Emails that are older than 1 year or in case if email box limit is exceeded should be archived. Internet should only be used for business purposes. Persons responsible for setting up Internet access are to ensure that the Company network is safeguarded from malicious external intrusion by deploying, as a minimum, a configured firewall.

Management must ensure that all personnel with Internet access including e-mail are aware of, and will comply with, an acceptable code of conduct in their usage of the Internet in addition to compliance with the Company Information Security Policies. Great care must be taken when downloading information and files from the Internet to safeguard against both malicious code and also inappropriate material.

Management is responsible for controlling user access to the Internet, as well as for ensuring that users are aware of the threats, and trained in the safeguards, to reduce the risk of Information Security incidents. Staff authorized to make payment by credit card for goods ordered on the Internet, are responsible for its safe and appropriate use. Web browsers are to be used in a secure manner by making use of the built-in security features of the software concerned. Management must ensure that staff is made aware of the appropriate settings for the software concerned.

Information obtained from Internet sources should be verified before used for business purposes. Company will use software filters and other techniques whenever possible to restrict access to inappropriate information on the Internet by staff.

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Reports of attempted access will be scrutinized by management on a regular basis. The scope of the user support involves management of issues related to ATOBI software and its modules. Support must be done via specialized entity — Help Desk further — Help Desk. Software users have to contact Help Desk and clearly describe problem they have.


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The following types of issues should be communicated to the Help Desk:. When reporting the problem, the user must double-check if the problem really exists and if the situation is not covered by the User Guide yet. It is strongly recommended not to report the problem to any IT employee except the Help Desk specialist. Users should use email channel or electronic issue tracking tool Jira or simple request form when submitting low and medium priority requests.

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Only requests of high priority ones that must be solved immediately, otherwise Company is under the threat to suffer losses can be reported by phone or walk-in. Software users have to clearly describe the circumstances under which the problem has occurred and attach to the request illustrative stuff — reports, screenshots with error, etc.

The Help Desk personnel take ownership for resolving the problem with respect to users data privacy. Help Desk personnel keep user informed of issue status. The Help Desk is in charge for fast and efficient collection of all necessary information from the user. The Help Desk must clarify how urgent is the problem and prioritize problems, in order to minimize repeated calls, user downtime, and frustration. The Help Desk personnel must possess enough system and business process knowledge to provide answers to routine questions quickly, help the user learn how to perform simple diagnostics and functions, understand the applications, and be able to identify effectively what resources are necessary to handle a problem.

The Help Desk must use problem tracking system Jira for all incoming requests that they cannot answer on-fly. The Help Desk must set deadline for the problem resolution, based on the input received from the user and available IT resources that will process the request. This will give the CEO the knowledge necessary to take preventive action, ideas about risky areas in the system and better focus training efforts.

Building a knowledge base also enables the Help Desk personnel to share successful solutions for quicker resolution of problems. The Help Desk must encourage users to use issue tracking system Jira and grant access to this system for all users who has requested it. The Help Desk must regularly check for items overdue and strive to avoid such situations. If item became overdue due to IT, the Help Desk must inform the user about this and find solution in this situation.

Generally progress of all support issues except ones of High Priority must be monitored. When problem is solved, the Help Desk specialist must make sure that the user is informed about this and user guide covers this issue. If it does not, the Help Desk personnel must submit the work order to person in charge for documentation update. Sometimes the work order may be sent to QA specialist for Test Case update. Help Desk must deliver high quality user support and associated cost reductions by combining highly trained personnel, reliable processes, and in-depth experience with cutting edge Help Desk tools and technology.

The Help Desk ensures that help is there during business hours from Monday to Friday. Maximal response time of the Help Desk should not exceed 3 business hours. Without exception, Anti-Virus software must be deployed across all PCs with regular virus definition updates and scanning across servers, PCs and laptop computers.

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Anti-Virus software must be chosen from a proven leading supplier. The threat posed by the infiltration of a virus is high, as is the risk to Company systems and data files. Formal procedures for responding to a virus incident have to be developed, tested and implemented. Virus Incident response must be regularly reviewed and tested. To minimize damage from security incidents and malfunctions, and to monitor and learn from such incidents, the users of information services are required to report any weaknesses and threats to systems and services to the owners of systems services.

Box , Dubai. Table of content Data protection policy Collected data General rules Information classification Resources management Information protection Resources protection Information access requirements End-users privacy policy What personal information do we collect from the people that visit our app?

How do we use your information? How is user content shared? How do we protect user information? Third-party disclosure Third-party links Information obtained from third-party services Does our platform allow third-party behavioral tracking? ATOBI is intended to operate only with following information: Profile: name, position code, email, spoken language, photo avatar User participation in activities and competitions defined by platform administrator Users comments and pictures relevant for the business context they take by themselves while commenting to competitions Information system usage measurements to improve user experience ATOBI is used by clients supporting non-core processes towards staff in physical locations: staff management, tasks scheduling, communication.

The Rules are developed basing on the analyses of the potential risks and their probability, in order to decrease the threats to the Information System. The purpose of these Rules is to ensure the integrity, congruence and information confidentiality by the means of physical protection protection against threats to data protection system created by physical actions and logical protection protection, which is implemented by the software means, passwords, encrypting, etc.

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Information classification Depending on the potential damage to the information source or the Company in the case of the failure to ensure the information integrity or availability, the information possessed by the Company is classified as MEDIUM RISK information. Information, which contains data on physical persons in all cases shall be regarded as information of the degrees described in 2. The description of the information confidentiality according to the degrees defined in Paragraphs 2. The Holder of the Information Resources in responsible for: the security of physical person data, risk analyses, provision of logical protection measures, system administration records, their storage and availability for audit, the levels of Information System user authorities and rights, backup copies of information resources, their storage and data recovery in case of trouble.

The Holder of the Technological Resources is responsible for the measures of the physical protection, risk analyses, replacement of technical resources. The holders of the Information Resources and Technical Resources define the duties of the employees in the information system security area and ensure the training of employees and checking of their knowledge. Company employee — System Administrator — is responsible for the data carrier registration, transfer, organizing, copying.

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The Holder of the Information Resources appoints a substitute for fulfilling the above functions for the time of absence of the System Administrator. Not less than two times a year the Company carries out the internal audit of the personal data system in accordance with the plan developed by the Holder of the Information Resources. The Holder of the Information Resources writes a report on every tracked breach of the Rules that threatens or may threaten the security of personal data, reports about this breach as well as takes measures to control e.

If the data have to be restored as the result of the damage, it shall be documented what data will be restored and in what procedure. The Company develops a system of privileges in order to minimize the risk of breaching the logical protection of the Information System.

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Any questions regarding the information security that the employee may have shall be referred to the Holder of the Information Resources or its appointed person. Information protection The security measures of the Information System are stipulated in accordance with the classification of Section 2 of these Rules.


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  • Information and data, which are necessary in order to access the information stored in the information system shall have the same confidentiality level as the stored information. During the whole period of its storing the information is protected by cryptographic protection. The local network is protected from threats from the external networks by the following means: Anti-virus software for each user computer, which is updated every time the computer is turned on, but not less frequently than once a day.

    The anti-virus software has to be adequate to ensure the screening of all electronic mails and their attachments. The information transmission through the external networks is ensured by cryptographic protection where needed. The user access to the Information System from external networks is allowed only when there is ensured the same security level of Information System as if the user accesses the system from the local network. Data carriers cannot be left in places where the physical protection adequate to the threats to the Information System is not ensured.

    The data carriers shall indicate that they contain information with a confidentiality degree. Computers are assigned to employees with an order issued by the Holder of the Technical Resources. Each user of the Information System is assigned a unique user code.